Bank of the Philippine Islands Recovers from Service Outage, Resumes Full Operations

After a significant service disruption that affected numerous banking functions, the Bank of the Philippine Islands (BPI) has announced the full restoration of its services. The temporary outage, which impacted ATM withdrawals, Cash Accept Machine deposits, debit card purchases, and digital app functionalities, was resolved by Tuesday afternoon, allowing customers to return to their regular banking activities.

The interruption was linked to the processing of “unusually high weekend transactions” related to tax payments, as Monday was the deadline for tax filings set by the Bureau of Internal Revenue. This surge in transactions led to temporary unavailability of some services starting Tuesday morning, as detailed in an earlier advisory from the bank.

BPI’s swift response to resolve the outage ensured that access to vital banking operations such as the BPI app and online platforms, as well as third-party app transactions using BPI online credentials, were restored by approximately 2:40 p.m. the same day.

The incident highlights the challenges faced by financial institutions in managing large volumes of transactions and underscores the importance of robust systems to handle peak loads effectively. BPI has reassured its customers that all services are now operational and banking can proceed without interruption.