CIMB Bank Resolves Unauthorized Transfers, Confirms Funds Returned to Customers

CIMB Bank Philippines announced Sunday that it has resolved the issue involving unauthorized fund transfers reported by some customers on the evening of April 26.

The digital-only bank confirmed that all affected customers have now had their funds fully returned.

Although CIMB initially stated it had begun reversing the transactions, it did not specify the total number of customers impacted or the value of the unauthorized transfers.

In a statement, the bank emphasized that its core banking system and customer data were not compromised. “Protecting customers’ security continues to be the Bank’s highest priority,” CIMB said. The bank also apologized for the inconvenience and pledged to bolster its systems further.

For any further assistance, customers are encouraged to contact the CIMB customer care hotline (#2462) or use the “Need Help?” feature on its mobile app.

Meanwhile, the Bangko Sentral ng Pilipinas (BSP) said it is actively coordinating with CIMB and will continue to monitor the situation to ensure full resolution. The BSP reiterated its commitment to maintaining financial system security and protecting consumer welfare.

Earlier this year, CIMB revealed plans to expand its customer base to 10 million by the end of 2025 and to boost loan customers to 4.7 million from 4 million in 2024. In 2024, CIMB reported P800 billion in total transactions and P100 billion in loan disbursements.