GSIS To Boost Digital Services Efficiency

The Government Service Insurance System (GSIS) tapped global software firm Outsystems to boost the efficiency of its digital services.

GSIS, a pension fund for government workers and retirees, partnered with Outsystems, a global leader in high-performance application development, for the GSIS Touch mobile application.

Through the OutSystems platform, the GSIS Touch will cater to over 2.5 million users with convenience and accessibility when applying for loans and services.

OutSystems helped GSIS improve its capabilities in developing mobile applications, specifically by outsourcing the development of the motor vehicle processing system containing the mobile app component.

The firm also provided interface and user experience training for the timely and quality development of the app in providing remote and contactless access to its users.

OutSystems Asia Pacific vice president Mark Weaser said government agencies need to speed up the delivery of its products or seamless service to the market.

“We hope to improve business efficiency and lower operational costs as we continue to extend our services and assist more Philippine government agencies in their digital transformation efforts for the coming years,” Weaser said.

GSIS information and technology service group senior vice president Juan Evangelista said the GSIS Touch is expected to become the main communication and transaction channel of GSIS.

The app will give seamless access to over 500,000 registered users, with some 370,000 loan applications filed through the GSIS Touch.

Currently, GSIS is working on a payment portal integration for loan payments with one of its partner banks.

GSIS Touch will also be enhanced by adding a facial recognition feature, payment portal, or integration with more financial institutions like banks for online payments of loans. It will also be integrated with the national ID system for online, real-time information validation using facial image verification.

Source: Philstar