Security Bank Partners With Malaysian Firm For Digitalization

Security Bank Corp. in the Philippines has tapped Malaysian-based banking automation company, Consolsys, to transition its current branch banking management system to a more advanced digital, cloud-based omnichannel platform and improve its banking services.

Security Bank’s current lobby management and Signature Verification System (SVS) would be replaced with Mosaic Voyager, a cloud-based multichannel delivery system that will reduce inefficiencies, increase overall productivity, and provide an avenue to increase revenue.

“As the bank transitions from traditional to new and scalable digital cloud-based services, we will be able to service customers faster and provide them with our signature BetterBanking service powered by innovative digital banking technology. Implementing Mosaic Voyager is a key enabler as we transform our branches to deliver customer-focused differentiated experiences,” Security Bank head of enterprise technology and operations Lucose Eralil said.

The bank aims to transition to the Mosaic Voyager service and complete implementation across all its branches by the third quarter of next year.

The implementation of the newly improved system is expected to enhance Security Bank’s capability to provide an evolved customer experience transactions, enhanced operational efficiency, and propel the bank forward in its digital banking transformation.

The signing ceremony for the Mosaic Voyager Branch Management System was represented by Security Bank head of customer segmentation Patricia Tan, operations group head Tina Henson, and branch banking head Leslie Cham.

Consolsys group managing director Ahmad Oliaei, executive director Zia Madani, and sales director Jose “Joey” Maitim Jr. were also present for the signing.

The company has been providing banking automation services in Asia since 1999 in countries such as Malaysia, the  Philippines, Indonesia, and Brunei.

It is one of the many initiatives Security Bank is gearing toward to achieve its vision of becoming the most customer-centric bank in the Philippines.

Source: The Philippine Star